Who We Are

Cosmetic Answers specializes in consumer services exclusively for the health and beauty industry alongside cosmetic manufacturers. We are a “semi-virtual company” using a high degree of telecommunication technologies to extend our capabilities for our clients. Some of the many advantages to partnering with Cosmetic Answers include:

o Improve Company Focus on Expertise in Service
o Flexibility
o Freeing up Human Resources
o Predictability

By using Cosmetic Answers as your service provider and outsourcing consumer relations services you save the costs of company benefits (federal and state payroll taxes, FICA, insurance benefits, vacation pay) that would be applied to the employee wage. Cosmetic Answers bills a set monthly fee, based on the needs of your business.

What We Believe

Cosmetic Answers believes that consistent communication is imperative to great consumer service. We also believe that proper and accurate documentation is paramount to successful consumer management. We understand that your Consumer Services Department is a critical link between you, your consumer and your product. It is the handling of consumer calls, concerns and complaints that can make the difference between the consumers who feel that their concerns are respected and remains loyal to the product and the consumers who feel ignored and switches to another product.